Case Study / Programme Management

Enterprise PMO Setup and Program Oversight

How Infinitas Advisory established an Enterprise PMO for a major telecom operator to recover a delayed billing system migration program.

100%Turnaround milestones met
0Billing billing downtime events
35%Reduction in project meetings
CLIENT BACKGROUND

Engagement Profile

Industry SectorTelecommunications Group
Geographic RegionUAE & Egypt
Organizational ScaleNational Telecom Operator
Project Duration26 Weeks Rescue & Setup
01 / DIAGNOSTIC SCOPING

Delayed system migration and governance drift

A major billing system migration program was running 6 months behind schedule. Poor vendor coordination and shifting project scopes led to project drift and rising operational risks.

Operational Challenge

Legacy Constraints & Friction

✕Lack of centralized tracking for program dependencies.
✕Unclear project health reports, masking critical resource constraints.
✕Frequent disputes between the internal IT team and external system vendors.
The Infinitas Response

Accelerated Execution Model

✓Comprehensive dependency map identifying critical path blockages.
✓Weekly status dashboards with objective project progress metrics.
✓Structured escalation paths to resolve issues between stakeholders rapidly.
02 / DELIVERY TIMELINE

Structured Execution Process

Our rigorous, milestone-driven advisory roadmap from immediate diagnostics to complete capability transfers.

INITIATION01

Immediate Recovery Audit

Audited all active projects to identify the real reasons for migration delays.

Phase Strategy→
EXECUTION02

PMO Governance Design

Created a PMO charter defining progress milestones and meeting cadences.

Phase Strategy→
GOVERNANCE03

Dependency Logging

Implemented database tracking to identify critical paths between vendor teams.

Phase Strategy→
INTEGRATION04

Transformation Transfer

Transitioned PMO operations to the client's internal team once the billing platform went live.

Phase Strategy→
03 / CAPABILITIES APPLIED

Integrated Execution Capabilities

Advisory disciplines applied simultaneously to deliver maximum velocity, compliance assurance, and capability transition.

1
PRACTICE COMPONENT

Project Turnaround Plans

Rapidly auditing and stabilizing delayed, high-priority programs.

ENTERPRISEGCC READY
Explore Framework →
2
PRACTICE COMPONENT

Vendor Coordination

Managing delivery partners to ensure adherence to SLA timelines.

ENTERPRISEGCC READY
Explore Framework →
3
PRACTICE COMPONENT

Executive Dashboards

Summarizing complex project data into actionable business updates.

ENTERPRISEGCC READY
Explore Framework →
4
PRACTICE COMPONENT

Agile PMO Management

Deploying iterative governance loops to speed up project execution.

ENTERPRISEGCC READY
Explore Framework →
04 / VALUE REALIZATION

Legacy Operations vs. Infinitas Managed State

Comparative performance mapping showing direct operational efficiencies achieved across key parameters.

OPERATIONAL MATRICES

Transformative Operational Aspect Mapping

Operational AspectLegacy ConfigurationInfinitas Managed State
Project GovernanceManual spreadsheets and endless alignment syncsCentralized database tracking with real-time health
Reporting VisibilityOptimistic updates hiding real delaysObjective tracking based on code delivery metrics
Risk EscalationAddressed during monthly board reviewsDaily war-room resolution of blocker tasks
Vendor ExecutionUnmonitored delays without penaltiesContinuous tracking against SLA milestones

FAQ

Frequently Asked Questions

Targeted project delivery insights for program sponsors, executive teams, and compliance auditors.

How did you manage relationships with existing vendors?+

We established objective milestone tracking, aligning payments directly to validated system delivery checkpoints.

What tools were used to track project status?+

We integrated their existing tracking tools with a custom visualization dashboard, showing actual code status.

How long did it take to stabilize the project?+

We resolved the primary critical path bottlenecks within 30 days of setting up the PMO.

Free Assessment

Get a Free PMO Health Check Assessment

Evaluate your current project management office maturity. Our advisors will analyze your response and provide a customized executive report mapping critical delivery bottlenecks, risks, and optimization opportunities.

Maturity Gap Analysis

Pinpoint structural bottlenecks holding back major programs.

Tailored Action Plan

Immediate steps to align project health with leading governance models.

Requires a valid corporate email for report generation.

Ready To Move

Accelerate Your Programme Management Objectives

We partner with leadership teams to design practical execution blueprints and guide teams through operational delivery.